Rules & Regulations
Thank you for choosing to stay with us here at Serenity Shores Resort. We are excited to have you visit with us and hope your stay is very memorable and you will want to return. Our number one goal is to achieve your 100% satisfaction, so please let us know if there is anything we can do to make your stay a pleasant experience. While you are there we ask you to treat our home as if it was your own, so we can keep renting to wonderful people like yourself!
Below are the rules and regulations we ask you to follow.
If you have a maintenance emergency, questions, or issues during your stay, please text or call or text our on-site property manager, Lance, at 417-294-8673. For a faster response, please text first before calling. The hours of operation are 8am-10pm. If after hours, please leave a message or text and the property manager will get back to you promptly.
STRICT GUEST POLICY
Please understand that there are NO outside guests allowed at Serenity Shores Resort. Our amenities are reserved for paying guests of the resort ONLY. The rental rate for our lodge includes up to 16 guests. Over the 16 guests, there is a charge of $25/day/person during summer peak season and $15/day/person at all other times. There is a maximum of 20 guests allowed for each Lodge. NO EXCEPTIONS! We do allow a maximum of two children under the age of 2, free per reservation, but they must be counted in your total number of guests (not to exceed 20). Wristbands will be waiting in your lodge based on the total number of guests accounted for in your reservation and must be worn at all times. Children under 2 are not required to wear wristbands. If we are notified PRIOR to arrival regarding additional guests over the base rate, there is only the $25/day per person charge during the summer peak season and $15/day at all other times. If you arrive with more than 20, the extra guest(s) will not be permitted to stay and there will be a $50 per person fine incurred. We will be verifying the number of guests in your group upon arrival. If you have over the allotted guests allowed for the lodge, your guests will be asked to leave the premises immediately. Sorry, but this is enforced to ensure the resort is not overcrowded and our paying guests have the most pleasurable visit possible. If you have any questions, please call 417-708-9099.
Smoking of any kind (including vaping) is prohibited inside the lodge and will not be tolerated. Please do not smoke inside the lodge. If any smoking is discovered, you will be asked to leave the premises immediately and forfeit the remainder of your rental and deposit. We certainly hope never to encounter such a situation, as we wish to maintain smoke-free units for the enjoyment of everyone. Please do not smoke in the pool or other amenity areas. You are welcome to smoke outdoors, but please close all doors so smoke does not enter the lodge. You will also be responsible for the proper disposal of cigarette butts or a $50 fee per cigarette butt found on the property will be charged to your account. Please provide your own ashtrays for the disposal of ashes. Thank you for your cooperation and courtesy.
We do have the internet at the resort. The password to log in is: SerenityShores.com
Please make sure the “S’s” are capitalized in Serenity and Shores.
We do not allow guests to disconnect our wireless network to run their own. Using your own mobile satellite system (ie. Dish Network for campers) or any other equipment (i.e. Apple TV) is prohibited. Thank you for understanding that installing these systems on our existing network can cause problems for the next guests.
The kitchen is equipped with almost every necessity. This includes pots and pans, mixing bowls, dinner plates, bowls, cups, coffee cups, wine glasses, plastic plates, plastic bowls, refrigerator, cutting boards, microwave, flat burner stove, dishwasher, salt and pepper, regular drip coffee maker (requires regular 8-12 cup filters – not provided), blender, hand mixer, crock pot, griddle, waffle maker, toaster, silverware, large cutting and steak knives, Pyrex glassware, and miscellaneous dishes and utensils. Dish soap, hand soap, dishwasher detergent, dish towels and cloths, trash bags, and one roll of paper towels are also provided. We do not provide spices, coffee filters, Tupperware, Ziploc bags, Aluminum Foil, plastic wrap, disposable products or disposable utensils. Throughout your stay, please place trash in the large trash dumpsters located throughout the resort.
All TVs in the lodge are flat panel Smart TVs so you can log into your own personal accounts. Blu-ray DVD players are available upon request. Please contact our property manager if you would like one. Internet streaming on TV is available but not guaranteed.
Your lodge includes a fully stocked laundry room with a full-sized washer and dryer, ironing board, iron, and laundry basket for your convenience. Laundry detergent and dryer sheets are also provided. An extra refrigerator is also provided in the laundry room.
The bathrooms are stocked with full-size bath towels, hand towels, wash cloths, and a hair dryer in every bathroom. Provided in each shower is a dispenser containing TRESemme shampoo, TRESemme conditioner, and body wash. Each bathroom also contains liquid hand soap and three full rolls of toilet paper. Bathroom towels are not to be used for the pool or lake. There is a $15 fee per towel for any lost or damaged towel. If you need to clean your used towels during your stay, we have a washer and dryer in the unit for this purpose.
A Professional Series stainless steel gas barbeque grill is supplied for your convenience. Please clean the grill with provided grill brushed after each use. We make every effort to ensure the propane bottles are filled for your convenience. If you should need another propane bottle, call or text our on-site property manager, Lance, at 417-294-8673.
TRAILER AND ADDITIONAL VEHICLE PARKING
Only 5 vehicles are allowed to park in front of the lodge. Please, no trailer parking in front of the lodge. If you have more than 5 vehicles or if you have a trailer, please move them to the additional parking area. Because parking is limited, we charge $50 if you park in front of a unit not belonging to you.
Golf cart rentals are available online and in advance for your convenience. If you are interested in renting a golf cart during your stay, please visit serenityshores.com/rentals for online reservations. Contact Lysa at 417-294-4765. with any questions. Rentals may be paid with a credit card online. Once you’ve purchased your golf cart rental, an online rental agreement must be signed before using the cart. We ask that you carefully read the agreement before signing. Please understand that if the Golf Cart Rules are not adhered to, your golf cart rental will be terminated. Please be aware that some streets on the resort are steep. Controlling your speed is extremely important for your safety. DO NOT ALLOW CHILDREN OR IRRESPONSIBLE TEENS TO DRIVE THE CART. You will be held responsible for damages.
THE POOLS, SPLASH PAD, WATERSLIDE, AND HOT TUBS
The pools are open beginning the first week of May to October 1st, and are heated to 82-85 degrees from mid-May through September. Main Pool hours are from 9am – 10pm depending on the weather. We have two 15-minute lifeguard breaks during the day, noon & 6pm. We will ask all guests to hop out of the water when the whistle is blown. We ask that you please be courteous to all guests. Infinity Pool hours are from 9am – 9pm depending on the weather. Pool rules are posted and we ask you to STRICTLY follow them for your safety. Children under the age of 14 MUST be supervised by an adult at all times. PLEASE NO CLIMBING ON THE ROCKS. NO DIVING. ABSOLUTELY NO SMOKING in the pool areas. Please pick up any trash, bottles, swim toys, etc. when you leave the pool areas. Do not leave floats in the pools, as these block the filtration system and cause the pools to not be as clean and clear. Please put the chaise lounges and chairs back in their original locations. Please fold down umbrellas after use. The bath towels provided in the lodges are NOT for use at the pools—please bring your own swim towels. There is a pool house with two restrooms for your convenience. We continually put a lot of effort into delivering a great pool experience to our guests, and we ask that you please help us continue that excellent experience. This is a family-friendly resort. No boisterous or inappropriate behavior will be tolerated. Guests behaving in such a manner will be asked to leave immediately. Thank you in advance for your care and cooperation.
PRIVATE HOT TUB
Your lodge is provided with a private hot tub located on the lower level. When the hot tub is not in use, please turn off the jets, and place the cover back on the hot tub.
HOT TUB RULES
The private hot tubs are set to a standard 101F. If you feel your hot tub is in need in service or hot tub water is in question, do not use spa and contact management.
Maximum limit of 10 persons in the hot tub at a time
Please keep hot tub cover closed and jets turned off when not in use.
Please shower or bath before use.
Please rinse off any dirt or sand before entering the hot tub.
Keep water in the hot tub, this means no jumping, diving, or splashing. If the water level drops low, it will damage hot tub components.
This hot tub is not a “kiddie” pool. Children under the age of 12 should have supervision at ALL times.
No infants or toddlers in the hot tub.
Please keep floats & toys out of the hot tub.
Keep soaking times within 20 minutes.
Please, no spitting, spouting water, or bodily fluids in the tub.
Please no food, drink, tobacco, glass, gum, “bath bombs”, soaps, lotions, oils, etc.
Pregnant women, small children, people with health problems, and people using alcohol, narcotics, or other drugs that cause drowsiness, open wounds or sores, should not use the hot tub.
Do not use spa if water looks poor, smells bad, or without pump running.
Swim diapers are required for any child that is not potty trained.
Use at your own risk.
You are responsible if any damage occurs to private hot tubs and a credit card will be charged.
HOT TUB HOURS: 10AM - 10PM
You can use the dock as much as you would like. When entering or exiting the dock with a boat or jet ski, please be extra cautious of swimmers in the water. Also, please adhere to the buoys in the water for idle speeds. If this is violated and viewed by water patrol, we guarantee a ticket will be issued. Feel free to fish or swim off the end of the dock. For your safety, NO DIVING, please! Please pick up any trash you might have and leave the dock clean for all guests. After using kayaks, paddleboards, and canoes please put them back securely in the slip. We have a number of life jackets for you to use, or you can bring your own (except for children 3 and under, you will need to provide those)
There is a limited number of boat slips available. We cannot guarantee a boat slip/jet ski port rental unless it is rented prior to your arrival. We make every effort to inform our guests about their boat slip assignments before arrival. If you would like to rent a boat slip or jet ski port after your arrival, please call 417-708-9099 to check to see if any slips are available at that time.
We have three Luxury 2022 25 ft. Crest Tri-Toon 250hp Pontoon boats and two Classic 2022 24 ft. Crest Tri-toon 225hp Pontoon boats are available for rental to our guests only. Boat rentals include boat slips. Standard life jackets will be provided for all rentals. If you would like to rent a boat for Sunday, the rental must be made no later than the Saturday prior. This allows all check-out procedures to be completed on Saturday, so our employees can have Sunday mornings off. We appreciate your understanding. For pricing information visit serenityshores.com/rentals.
To rent a boat please call reservations at 417-708-9099.
If your lodge is supplied with an umbrella, we ask that during high winds, overnight, or when not in use, you PLEASE fold the umbrellas so they will not break or fly away. We have had quite a few instances in which tables have broken and umbrellas have been damaged. PLEASE adhere to this policy so that no additional fees occur. Please also fold umbrellas after use at the pool.
For the convenience of our guests, we provide an ice cooler on the property. You can find the ice cooler by the West side of the clubhouse. The honor system is used for ice bag usage accountability and we hope that this is a convenience we can continue to offer our guests. An email will be sent within a few days of departure regarding the quantity of bags of ice used. Please reply with your total count and we will charge the card we have on file. The price per bag is only $1.50.
Mini Golf Course, Basketball Court, Sand Volleyball Court, Mega Treehouse and Playground, Bocce Ball Court, Canoes, Paddleboards, Kayaks, Fishing Poles, Lily Pad, Shuffleboard Court, Pickle Ball, Arcade, and Bikes.
These amenities are free of charge to our customers. We ask that you please be respectful of the equipment and treat them as if they were your own. Continued respect for the treatment of these items by our guests allows us to continue providing them at no charge. Please be courteous to others waiting to use any of the amenities. The balls and putters for the mini golf can be found in the white outhouse building right by hole one. After using kayaks, paddleboards, paddleboats, and canoes please put them securely back in the slip. For your safety, we recommend the use of life jackets with all our water amenities. We have a number of life jackets for you to use, or you can bring your own (except for children 3 and under, you will need to provide those) We also ask that parents watch their children at all times during any of these activities. Bikes are NOT to be ridden on the hills and must stay on the flat upper level of the resort. This is for your safety. Thank you for your understanding and have fun!
There is a Fitness Room located in the Clubhouse. We have free weights and some cardio machines. All equipment is free to our guests. Please note, children under 12 years old are NOT allowed in the fitness room for safety reasons. You can access the Fitness Room anytime with the door code 1739. Please make sure to shut the door after going in. Please wipe down the equipment after use.
Wildlife is abundant including coyotes, bobcats, raccoons, poisonous snakes etc. Please be aware for your safety. TRASH MUST NOT BE LEFT OUTSIDE anywhere other than INSIDE a dumpster.
OUTDOOR FIRE PITS
The wood for the outdoor fire pits is located in various places around the resort. The wood is free to our guests. Please build fires responsibly by keeping them under control and not too large. The appropriate fire should consist of 4-5 pieces of wood. The fire pits are a wonderful place to gather around for a marshmallow roast, cook hot dogs and share great stories. We hope you enjoy them!
CHECK-IN AND CHECK-OUT POLICIES
Check-in time is at 5:00pm. We do not allow early check-ins under any circumstance. The cleaning staff requires the entire time allotted to clean the lodge. Please check out promptly at 10:00am. A $50 additional fee will occur for every 30 minutes past the 10:00am check-out time.
Please follow the instructions below to ensure no additional charges incur:
Please gather all your trash into bags and place the bags in the large blue dumpsters.
Please gather all of the dirty towels and place in the laundry room
We ask that you please do not make or strip the beds on the morning of your departure.
To help the cleaning crew, please start a load of towels in the washing machine.
Please place all dishes in the dishwasher and start the cycle. Clean any unused dishes that will not fit into the dishwasher and put them away.
Please double-check that the grill has been cleaned.
Please turn off all lights and double-check the home for personal belongings. While we will do our best to return personal belongings if found, we are not responsible for lost or left behind items. You’ll be responsible for the cost of shipping plus a $25 processing fee — so double-check for that phone charger.
We know you have many choices about where to spend your family vacation and we want to thank you for giving us the opportunity to create great memories for you and your family and friends. We hope you have enjoyed your time at our resort and look forward to seeing you again soon!
The Serenity Shores Team