Question 1

What is your cancellation policy?

Accepted Answer

A ninety (90) day notice is required for cancellation and refund of the 10% payment and will incur a $49 cancellation fee.  Cancellations made less than ninety (90) days prior to the arrival date are subject to a 20% cancellation fee of the reservation amount. Cancellations or changes that result in a shortened stay, that are made within 60 days of the arrival date, forfeit the full payments made. For reservations that consist of more than one unit or is longer than a 7-night rental, a 120-day notice of cancellation is required prior to arrival date or a 20% cancellation fee of the rental rate will occur. For large groups, part of a group or family reunions that consist of more than 3 units, a 6-month notice is required or a 20% cancellation fee applies to all units reserved. For groups booking four or more units, 50% payment of rental total is due at the time of booking and is non-refundable. Cancellation or early departure does not warrant any refund of rent.   We also recommend purchasing travel insurance separately by selecting “RENTAL GUARDIAN” insurance on our booking page or through this link: https://fariaresorts.rentalguardian.com/ if there is any concern that you will not make your reservation. Trip Insurance is only refundable 10 days after purchasing, otherwise it’s non-refundable even when making a claim.

Question 2

Do you offer Trip Insurance?

Accepted Answer

We do offer trip insurance through Rental Guardian. Please learn more about their policies here: Play Travel Protection. If you would like to purchase a policy, please contact reservations or go to https://fariaresorts.rentalguardian.com/ Please note: Trip Insurance is non-refundable. Cancel for Any Reason Protection can only be purchased at the time of booking or 15 days after booking. Standard Protection can be purchased up to 30 days before check-in.  For any specific questions about coverage/claims, please go to:
Questions (Pre-Sale):
RentalGuardian Support: (888) 885-5550 x 2
support@rentalguardian.com
Questions/Claims (Post-Sale):
Play Travel Nationwide (Monday – Friday): (833) 610-0736, option 1 and then option 5 to get to a claims specialist
For immediate needs:
RentalGuardian Support
(888) 885-5550 x 2
support@rentalguardian.com

Question 3

Do you allow pets?

Accepted Answer

No, we do not allow pets.

Question 4

Who do I contact if I have any questions about anything once I am at the resort?

Accepted Answer

You will have contact information for the on-site property managers in your unit. Please contact them with any questions about wi-fi, thermostats, supplies, etc

Question 5

Is there wifi?

Accepted Answer

Yes, all units have free wi-fi. Passwords can be found in the information book/tablet in your unit.

Question 6

How many guests may I bring?

Accepted Answer

This depends on the size of your unit. Please refer to your rental agreement, paying special attention to additional guest fees and the maximum number of guests allowed. Sorry, but this is strictly enforced to keep the resort from being over crowded.

Question 7

Do we have to count children and babies in our guest count?

Accepted Answer

Yes, EVERY guest, regardless of age must be counted in your total guest count. The additional guest fee will be waived for up to 2 children under two years old.

Question 8

Do you have pack n plays or high chairs?

Accepted Answer

Yes, these items are available upon request.

Question 9

Is your resort located right ON the lake?

Accepted Answer

Yes! We are a lakefront property. There is a 300ft walk through the woods to get to the dock. We will have wagons avaiable for guests to transport anything to the dock.

Question 10

Can anyone come onto the resort and use the amenities?

Accepted Answer

No. Amenities are for resort guests use only.

Question 11

What happens if something in my unit breaks during my stay or I need something?

Accepted Answer

We do have an on-site property manager available to attend to any issues or needs. You will find their contact information in your unit.

Question 12

Is there parking for my boat/jet ski trailer?

Accepted Answer

Yes, we do have specially designated parking for trailers.

Question 13

Do you have golf cart rentals?

Accepted Answer

Yes, we do rent golf carts by the day or week. You can rent them on our website.

Question 14

Can I bring my RV?

Accepted Answer

Sorry, no RVs are allowed on the premises.

Question 15

How many cars can be parked in front of the unit I reserved?

Accepted Answer

You can park up to five cars in front of your unit; you may have 1 additional car that can be parked in our overflow parking lot.

Question 16

Do you provide firewood and roasting sticks?

Accepted Answer

Yes, firewood is provided and there are several roasting sticks kept in the kitchen.

Question 17

We have a reservation over the 4th of July, do you have a firework show?"

Accepted Answer

No, but Chateau on the Lake and Kimberling City will have displays. Visit https://www.visittablerocklake.com/events for firework display dates and locations.

Question 18

Can I bring my own fireworks to the resort to ignite?

Accepted Answer

The only fireworks we allow at the resort are small fireworks such as fountains and sparklers. All others are prohibited. Please pick up the trash.

Question 19

My friends want to come and spend the day with me at the resort, but they are not actually staying there, can they visit us at the resort or just have a meal with us?"

Accepted Answer

Off-site guests are not allowed at the resort unless a guest fee is paid. This is to ensure the resort does not become overcrowded for our paying guests. The guest fee is $25 per person per night/day during summer peak season and $15 at all other times contingent upon prior payment and notification of their arrival. The number of outside guests allowed will depend on your unit and whether or not you are at your maximum number of guests.

Question 20

Where is the closest grocery store?

Accepted Answer

The closest grocery store is Harter House, located right before the bridge. (this store is known for their awesome quality meats!) There is a Wal-mart a few miles away.

Question 21

Do you sell ice?

Accepted Answer

Yes, we do have bags of ice for sale if you should need extra ice during your stay and the cost is only $1.50 per bag. We use the honor system and will ask you how many were used via email after you leave.

Question 22

Are there local restaurants nearby?

Accepted Answer

The resort is 10 minutes from Branson West and 10 minutes from the strip in Branson where there are many different choices for dining. There is a few restaurants on Indian Point.

Question 23

Do we need to bring basketballs, volleyballs, etc?"

Accepted Answer

No. If we have an amenity listed, we will have everything you need to use it.

Question 24

Do you have a check-in office?

Accepted Answer

No, we do not have a physical office at the resort for check-in. You will receive a welcome email one week prior to your stay requesting your guest list. After we receive your list and signed contract, you will receive an email the day before you check-in with specific directions to your unit and door codes.

Question 25

What time is check-in/check-out?

Accepted Answer

Check-in is at 5pm and check-out is at 10am. You may arrive at the resort at 3pm, and use the amenities or launch your boat and use your slip, but you will not have access to your unit until 5:00 pm.

Question 26

Can I check in on Thanksgiving Day?

Accepted Answer

Sorry, there are no check-ins on Thanksgiving Day.

Question 27

Can I check-in on Christmas Day?

Accepted Answer

Sorry, there are no check-ins on Christmas Eve or Christmas Day.

Question 28

Do you have a boat dock on the property?

Accepted Answer

There is a 14-slip boat dock directly on the property for our guests. There is a large swim deck at the end of dock for swimming.

Question 29

Do you rent boats?

Accepted Answer

We rent pontoon boats, but not jetskis. Boat Rentals – Please visit https://watermillcove.com/marina/ for more information or call reservations at 417-708-5351.

Question 30

Is there a gas marina nearby?

Accepted Answer

Yes, What's up dock is less than 10 minutes by water or by land for gas fill ups. Our resort dock is located on property where slips and boats are available to rent.

Question 31

If we rent a boat from you, do we need to return it with a full tank of gas?"

Accepted Answer

Yes, the closest marina to purchase gas is Indian Point Marina.

Question 32

Is there a boat launch on your property?

Accepted Answer

No, there is not. You can use the boat launch at The Cove Resort or What's up Dock Marina.

Question 33

Do you rent boat slips?

Accepted Answer

Yes, we do rent 12x30 or 11x30 boat slips for $25/day. Slip availability is limited and not guaranteed. One slip is allowed per unit. If there is slips still available a week ahead of your stay, you may call to reserve another. Call reservations to secure your boat slip early.

Question 34

If I rent a pontoon boat from you do I also have to rent a boat slip?

Accepted Answer

No, your pontoon rental includes the boat slip.

Question 35

Do you rent jet ski ports so I can bring my own jet ski?

Accepted Answer

Yes, we do have jet ski ports available for rent, $15 per day. Call reservations for jet ski port rentals.

Question 36

Do you provide life jackets?

Accepted Answer

At the dock, we have a variety of sizes of the orange, Coast Guard approved life jackets, free of charge.   On the boats, we have a variety of sizes of the vest style life jackets.  We recommend you bring your own for children under the age of 3 to insure a proper fit.

Question 37

Can I rent more than one boat slip?

Accepted Answer

Only one boat slip rental is allowed per reservation based on availability. If an additional slip is needed, let the reservationist know and the request will be added to your order. You will receive an email 1-2 weeks before your reservation letting you know your slip number and if we were able to assign an additional slip. We recommend contacting What's up Dock Marina for a second slip, especially during the month of July. We will not have enough during that time.

Question 38

What items are included in the kitchen?

Accepted Answer

The kitchen is equipped with most every necessity. This includes: pots and pans, mixing bowls, dinner plates, bowls, cups, coffee cups, wine glasses, plastic plates, plastic bowls, refrigerator, cutting boards, microwave, flat burner stove, dishwasher, salt and pepper, coffee maker, blender, hand mixer, crock pot, griddle, waffle maker, toaster, silverware, large cutting and steak knives, Pyrex glassware, Corning Ware, and miscellaneous dishes and utensils. Dish soap, hand soap, dishwasher detergent, dish towels and cloths, trash bags and one roll of paper towels are also provided. We do not provide spices, coffee filters, Tupperware, Ziploc bags, Aluminum Foil, plastic wrap, disposable products or disposable utensils.

Question 39

What kind of coffee maker is in my unit?

Accepted Answer

We have regular drip coffee makers, that require regular filters, no cone shapes or filters with numbers, (filters not provided).  We do not have Keurigs.

Question 40

We are a big group and need more than one crock pot, do you have extras?"

Accepted Answer

Yes, we do have several extra crock pots. Please ask the property manager upon arrival for an additional crock pot.

Question 41

Are linens provided?

Accepted Answer

Yes, we provided all linens for all beds and all bath towels. Please bring your own beach towels for the pool and lake.

Question 42

What other things are provided?

Accepted Answer

We provide shampoo, conditioner, soap, body wash, trash bags, dishwasher detergent, dish soap, laundry detergent, toilet paper, a hairdryer in each bathroom and a roll of paper towels.

Question 43

Are there washers and dryers accessible?

Accepted Answer

All units full size washer and dryer with detergent provided.

Question 44

Is there an extra refrigerator in my unit?

Accepted Answer

The units will either have a full size refrigerator and freezer or an extra fridge.

Question 45

Is there anything I need to specifically bring?

Accepted Answer

Yes, we do not provide beach towels and ask that you please bring your own as we do not allow our towels to be used outdoors. Any towels used outdoors will incur a charge.

Question 46

Does my unit have a grill? Is it gas or charcoal?

Accepted Answer

Yes, all units have grills and they are gas. Extra propane tanks are provided. There are grilling utensils in each unit as well.

Question 47

Is there a hide-a-bed or futon in my unit?

Accepted Answer

Yes, the units have a futon and a sleeper sofa.

Question 48

Are there DVD players in the units?

Accepted Answer

We will have DVD players available upon request. Most TV's will be smart TVs for you to log into your own/personal streaming accounts.

Question 49

Do you provide board games, DVD's or books?"

Accepted Answer

Yes, the clubhouse is stocked with a selection of board games, DVDs, and books you may check out for your unit. We ask you return the games, DVDs and books back to the clubhouse.

Question 50

What kind of TV/cable?

Accepted Answer

We have Cable TV in all units. TV’s are also equipped with a ROKU for streaming of Netflix, Amazon video, etc. for you to access with your own accounts, but we cannot guarantee internet streaming will be available.

Question 51

How many units are on the property and share the amenities?

Accepted Answer

There are a total of 24 units.

Question 52

Do you decorate the units for Christmas and does that include a Christmas tree?

Accepted Answer

Yes, at Christmas time all units are festively decorated and do have a Christmas tree.

Question 53

Is the pool chlorine or saltwater?

Accepted Answer

Chlorine

Question 54

What time(s) of the year is the pool open?

Accepted Answer

The pools will be open the first week of May and pool heating will be turned on the 2nd week of May. Pools will be heated until the end of September, but will remain open until the 3rd week in October, weather permitting. Pool hours are 10am – 10pm.

Question 55

Are the pools heated?

Accepted Answer

Yes, pools are heated starting the 2nd week of May until the end of September.

Question 56

Are there community hot tubs at the resort?

Accepted Answer

Yes, there are two hot tubs, one at each end of the pool. There is another hot tub located at the infinity pool.

Question 57

Are the hot tubs open year round?

Accepted Answer

Yes, both hot tubs are open.

Question 58

Does my unit have a private hot tub?

Accepted Answer

Yes, only the Woodhaven, Paradise Peak, and Harmony Ridge lodges, and Timberline Cabin include a private hot tub. The Villas do not have a private hot tub.

Question 59

Accepted Answer

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