Frequently asked questions

General

What is your cancellation policy?


A ninety (90) day notice is required for cancellation and refund of the 10% payment and will incur a $49 cancellation fee. Cancellations made less than ninety (90) days prior to the arrival date are subject to a 20% cancellation fee of the reservation amount. Cancellations or changes that result in a shortened stay, that are made within 60 days of the arrival date, forfeit the full payments made. For reservations that consist of more than one unit or is longer than a 7-night rental, a 120-day notice of cancellation is required prior to arrival date or a 20% cancellation fee of the rental rate will occur. For large groups, part of a group or family reunions that consist of more than 3 units, a 6-month notice is required or a 20% cancellation fee applies to all units reserved. For groups booking four or more units, 50% payment of rental total is due at the time of booking and is non-refundable. Cancellation or early departure does not warrant any refund of rent. We also recommend purchasing travel insurance separately by selecting “RENTAL GUARDIAN” insurance on our booking page or through this link: https://fariaresorts.rentalguardian.com/ if there is any concern that you will not make your reservation. Trip Insurance is only refundable 10 days after purchasing, otherwise it’s non-refundable even when making a claim.




Do you offer Trip Insurance?


We do offer trip insurance through Rental Guardian. Please learn more about their policies here: Play Travel Protection. If you would like to purchase a policy, please contact reservations or go to https://fariaresorts.rentalguardian.com/ Please note: Trip Insurance is non-refundable. Cancel for Any Reason Protection can only be purchased at the time of booking or 15 days after booking. Standard Protection can be purchased up to 30 days before check-in. For any specific questions about coverage/claims, please go to:
Questions (Pre-Sale):
RentalGuardian Support: (888) 885-5550 x 2
support@rentalguardian.com
Questions/Claims (Post-Sale):
Play Travel Nationwide (Monday – Friday): (833) 610-0736, option 1 and then option 5 to get to a claims specialist
For immediate needs:
RentalGuardian Support
(888) 885-5550 x 2
support@rentalguardian.com




Do you allow pets?


No, we do not allow pets.




Who do I contact if I have any questions about anything once I am at the resort?


You will have contact information for the on-site property managers in your unit. Please contact them with any questions about wi-fi, thermostats, supplies, etc




How many guests may I bring?


This depends on the size of your unit. Please refer to your rental agreement, paying special attention to additional guest fees and the maximum number of guests allowed. Sorry, but this is strictly enforced to keep the resort from being over crowded.




Do we have to count children and babies in our guest count?


Yes, EVERY guest, regardless of age must be counted in your total guest count. The additional guest fee will be waived for up to 2 children under two years old.




Is there wifi?


Yes, all units have free wi-fi. Passwords can be found in the information book/tablet in your unit.




Do you have pack n plays or high chairs?


Yes, these items are available upon request.




Is your resort located right ON the lake?


Yes! We are a lakefront property. There is a 300ft walk through the woods to get to the dock. We will have wagons avaiable for guests to transport anything to the dock.




Can anyone come onto the resort and use the amenities?


No. Amenities are for resort guests use only.




What happens if something in my unit breaks during my stay or I need something?


We do have an on-site property manager available to attend to any issues or needs. You will find their contact information in your unit.




Is there parking for my boat/jet ski trailer?


Yes, we do have specially designated parking for trailers.




Do you have golf cart rentals?


Yes, we do rent golf carts by the day or week. You can rent them on our website.




Can I bring my RV?


Sorry, no RVs are allowed on the premises.




How many cars can be parked in front of the unit I reserved?


You can park up to five cars in front of your unit; you may have 1 additional car that can be parked in our overflow parking lot.




Do you provide firewood and roasting sticks?


Yes, firewood is provided and there are several roasting sticks kept in the kitchen.




We have a reservation over the 4th of July, do you have a firework show?


No, but Chateau on the Lake and Kimberling City will have displays. Visit https://www.visittablerocklake.com/events for firework display dates and locations.




Can I bring my own fireworks to the resort to ignite?


The only fireworks we allow at the resort are small fireworks such as fountains and sparklers. All others are prohibited. Please pick up the trash.




My friends want to come and spend the day with me at the resort, but they are not actually staying there, can they visit us at the resort or just have a meal with us?


Off-site guests are not allowed at the resort unless a guest fee is paid. This is to ensure the resort does not become overcrowded for our paying guests. The guest fee is $25 per person per night/day during summer peak season and $15 at all other times contingent upon prior payment and notification of their arrival. The number of outside guests allowed will depend on your unit and whether or not you are at your maximum number of guests.




Where is the closest grocery store?


The closest grocery store is Harter House, located right before the bridge. (this store is known for their awesome quality meats!) There is a Wal-mart a few miles away.




Do you sell ice?


Yes, we do have bags of ice for sale if you should need extra ice during your stay and the cost is only $1.50 per bag. We use the honor system and will ask you how many were used via email after you leave.




Are there local restaurants nearby?


The resort is 10 minutes from Branson West and 10 minutes from the strip in Branson where there are many different choices for dining. There is a few restaurants on Indian Point.




Do we need to bring basketballs, volleyballs, etc?


No. If we have an amenity listed, we will have everything you need to use it.





Check-in

Do you have a check-in office?


No, we do not have a physical office at the resort for check-in. You will receive a welcome email one week prior to your stay requesting your guest list. After we receive your list and signed contract, you will receive an email the day before you check-in with specific directions to your unit and door codes.




What time is check-in/check-out?


Check-in is at 5pm and check-out is at 10am. You may arrive at the resort at 3pm, and use the amenities or launch your boat and use your slip, but you will not have access to your unit until 5:00 pm.




Can I check in on Thanksgiving Day?


Sorry, there are no check-ins on Thanksgiving Day.




Can I check-in on Christmas Day?


Sorry, there are no check-ins on Christmas Eve or Christmas Day.





Boat & Lake

Do you have a boat dock on the property?


There is a 14-slip boat dock directly on the property for our guests. There is a large swim deck at the end of dock for swimming.




Do you rent boats?


We rent pontoon boats, but not jetskis. Boat Rentals – Please visit https://watermillcove.com/marina/ for more information or call reservations at 417-708-5351.




Is there a gas marina nearby?


Yes, What's up dock is less than 10 minutes by water or by land for gas fill ups. Our resort dock is located on property where slips and boats are available to rent.




If we rent a boat from you, do we need to return it with a full tank of gas?


Yes, the closest marina to purchase gas is Indian Point Marina.




Is there a boat launch on your property?


No, there is not. You can use the boat launch at The Cove Resort or What's up Dock Marina.




Do you rent boat slips?


Yes, we do rent 12x30 or 11x30 boat slips for $25/day. Slip availability is limited and not guaranteed. One slip is allowed per unit. If there is slips still available a week ahead of your stay, you may call to reserve another. Call reservations to secure your boat slip early.




If I rent a pontoon boat from you do I also have to rent a boat slip?


No, your pontoon rental includes the boat slip.




Do you rent jet ski ports so I can bring my own jet ski?


Yes, we do have jet ski ports available for rent, $15 per day. Call reservations for jet ski port rentals.




Do you provide life jackets?


At the dock, we have a variety of sizes of the orange, Coast Guard approved life jackets, free of charge. On the boats, we have a variety of sizes of the vest style life jackets. We recommend you bring your own for children under the age of 3 to insure a proper fit.




Can I rent more than one boat slip?


Only one boat slip rental is allowed per reservation based on availability. If an additional slip is needed, let the reservationist know and the request will be added to your order. You will receive an email 1-2 weeks before your reservation letting you know your slip number and if we were able to assign an additional slip. We recommend contacting What's up Dock Marina for a second slip, especially during the month of July. We will not have enough during that time.





Units

What items are included in the kitchen?


The kitchen is equipped with most every necessity. This includes: pots and pans, mixing bowls, dinner plates, bowls, cups, coffee cups, wine glasses, plastic plates, plastic bowls, refrigerator, cutting boards, microwave, flat burner stove, dishwasher, salt and pepper, coffee maker, blender, hand mixer, crock pot, griddle, waffle maker, toaster, silverware, large cutting and steak knives, Pyrex glassware, Corning Ware, and miscellaneous dishes and utensils. Dish soap, hand soap, dishwasher detergent, dish towels and cloths, trash bags and one roll of paper towels are also provided. We do not provide spices, coffee filters, Tupperware, Ziploc bags, Aluminum Foil, plastic wrap, disposable products or disposable utensils.




What kind of coffee maker is in my unit?


We have regular drip coffee makers, that require regular filters, no cone shapes or filters with numbers, (filters not provided). We do not have Keurigs.




We are a big group and need more than one crock pot, do you have extras?


Yes, we do have several extra crock pots. Please ask the property manager upon arrival for an additional crock pot.




Are linens provided?


Yes, we provided all linens for all beds and all bath towels. Please bring your own beach towels for the pool and lake.




What other things are provided?


We provide shampoo, conditioner, soap, body wash, trash bags, dishwasher detergent, dish soap, laundry detergent, toilet paper, a hairdryer in each bathroom and a roll of paper towels.




Are there washers and dryers accessible?


All units full size washer and dryer with detergent provided.




Is there an extra refrigerator in my unit?


The units will either have a full size refrigerator and freezer or an extra fridge.




Is there anything I need to specifically bring?


Yes, we do not provide beach towels and ask that you please bring your own as we do not allow our towels to be used outdoors. Any towels used outdoors will incur a charge.




Does my unit have a grill? Is it gas or charcoal?


Yes, all units have grills and they are gas. Extra propane tanks are provided. There are grilling utensils in each unit as well.




Is there a hide-a-bed or futon in my unit?


Yes, the units have a futon and a sleeper sofa.




Are there DVD players in the units?


Yes, each unit has a blu-ray/DVD player.




Do you provide board games, DVD's or books?


Yes, the clubhouse is stocked with a selection of board games, DVDs, and books you may check out for your unit. We ask you return the games, DVDs and books back to the clubhouse.




What kind of TV/cable?


We have Cable TV in all units. TV’s are also equipped with a ROKU for streaming of Netflix, Amazon video, etc. for you to access with your own accounts, but we cannot guarantee internet streaming will be available.




How many units are on the property and share the amenities?


There are a total of 24 units.




Do you decorate the units for Christmas and does that include a Christmas tree?


Yes, at Christmas time all units are festively decorated and do have a Christmas tree.





Pool & Hot Tubs

Is the pool chlorine or saltwater?


Chlorine




What time(s) of the year is the pool open?


The pools will be open the first week of May and pool heating will be turned on the 2nd week of May. Pools will be heated until the end of September, but will remain open until the 3rd week in October, weather permitting. Pool hours are 10am – 10pm.




Are the pools heated?


Yes, pools are heated starting the 2nd week of May until the end of September.




Are there community hot tubs at the resort?


Yes, there are two hot tubs, one at each end of the pool. There is another hot tub located at the infinity pool.




Are the hot tubs open year round?


Yes, both hot tubs are open.




Does my unit have a private hot tub?


Yes, only the Woodhaven, Paradise Peak, and Harmony Ridge lodges, and Timberline Cabin include a private hot tub. The Villas do not have a private hot tub.