Frequently asked questions

A ninety (90) day notice is required for cancellation and refund of the 10% payment and will incur an $89 cancellation fee. Cancellations made less than ninety (90) days prior to the arrival date are subject to a 20% cancellation fee of the reservation amount. Cancellations or changes that result in a shortened stay, that are made within 60 days of the arrival date, forfeit the full payments made. For reservations that consist of 2 units or an 8-14 night rental, a 120-day notice of cancellation is required prior to arrival date or a 20% cancellation fee of the rental rate will occur. For large groups, part of a group or family reunions that consist of 3 units, a 6-month notice is required or a 20% cancellation fee applies to all units reserved.For groups booking 4 or more units, or reservations longer than 14 days, 10% is due at booking and is refundable with an $89 cancellation fee up until one year (365 days) from the check-in date. Once it is within one year of check-in 50% of the rental total is due and all units are non-refundable. Cancellation or early departure does not warrant any refund of rent. Once inside the 90-day period, modifying the reservation dates does not negate the cancellation fee it would be subject to. We also recommend purchasing travel insurance separately by selecting “RENTAL GUARDIAN” insurance on our booking page or through this link: https://fariaresorts.rentalguardian.com/ if there is any concern that you will not make your reservation. Trip Insurance is only refundable 10 days after purchasing, otherwise it’s non-refundable even when making a claim.